1. General Provisions

This refund policy applies to all services offered by GTAboost.gg ("we," "our," or "us") through our platform. By purchasing any of our services, you acknowledge and agree to these terms. As digital services are provided, we handle refund requests on a case-by-case basis in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

We value customer satisfaction and aim to ensure all services meet your expectations. However, due to the nature of our services, certain conditions apply when requesting a refund.

2. Eligibility for Refunds

Refund requests may be eligible under the following circumstances:

• The service has not yet started, or no work has been performed by our specialists.
• There has been a significant delay or failure to deliver the service due to factors within our control (e.g., system outages, staffing issues, etc.).
• A technical issue or error prevents the service from being completed as described, and no solution can be provided within a reasonable time frame.

Refunds will not be granted under the following circumstances:

• The service has been fully or partially completed according to the agreed-upon terms.
• The delay or failure to complete the service was caused by the customer’s actions (e.g., failure to provide necessary account details, incorrect information, or access issues).
• The service was purchased by mistake or without prior due diligence from the customer (e.g., the service was not understood or misinterpreted).
• The customer has violated our Terms of Service or engaged in any fraudulent or suspicious activity that affects our operations.

For digital services that commence at the customer’s request, full refunds may not be possible once the service begins. In such cases, partial refunds may be offered based on the extent of the service completed.

3. Refund Processing Time

If a refund is granted, we aim to process it within 10 business days from confirmation of the refund request. However, the processing times of banks and payment providers may vary and could result in delays beyond our control. In certain cases, it may take up to 30 days for the refund to reflect in the customer’s account.

Refunds will be issued through the original payment method unless an alternative is agreed upon. Please note that any fees charged by banks or payment providers during the refund process are the responsibility of the customer.

4. Requesting a Refund

To request a refund, customers must send a detailed written request via email to support@gtaboost.gg, including:

• Your Order ID
• The date of purchase
• The reason for your refund request
• Any relevant supporting information (e.g., screenshots, error messages, transaction details)

We reserve the right to ask for additional information to verify the request and investigate the circumstances before approving a refund. Refund requests without sufficient details may be delayed or denied.

5. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute with your bank or payment provider without contacting us first is a serious violation of our policy. This could result in suspension of your account and restrictions on future purchases.

If you believe a charge was made in error or there is an issue with your payment, please contact us directly so that we can resolve the issue promptly before proceeding with any chargeback or dispute.

6. Amendments to the Policy

We reserve the right to amend this refund policy at any time to reflect changes in our services, business operations, or legal requirements. Any changes will be posted on our website, and continued use of our services after the changes are made constitutes your acceptance of the revised terms.

If you have any questions or concerns regarding our refund policy, feel free to contact us at support@gtaboost.gg.